A payment-ready customer journey
Connect an enquiry, product choice or service request with a clear payment step.
WhatsApp payment integration in Harare.
Codewand has created WhatsApp chatbots with EcoCash and NetOne payment journeys. From Harare, we scope payment-enabled conversations for businesses and organisations across Zimbabwe.
A CONNECTED PAYMENT JOURNEYFrom an enquiry
From an enquiry
to a payment step.
Connect service selection, a supported mobile-money payment and a clear status response within your planned WhatsApp journey.
ILLUSTRATIVE FLOW
I’d like to pay for my order.
Confirm order → Choose EcoCash or NetOne → Follow the provider’s authorisation step
The exact payment and authorisation flow depends on the selected provider and merchant setup.
EcoCash & NetOne experience
Bring our delivered payment-integration experience into the discussion of your project.
Provider & merchant setup
Confirm the supported provider, merchant permissions, authorisation flow and applicable fees.
Status handling & team handover
Agree the response to successful, pending, failed or cancelled payment attempts.
From a WhatsApp enquiry to a payment-enabled conversation
When an enquiry, order and payment are handled in separate conversations, customers can lose track of what to do next and staff can spend time matching messages to transactions. A payment-enabled WhatsApp journey gives those steps a more deliberate structure, with clear prompts and a connection to your order or service workflow.
Codewand has created WhatsApp chatbots that allow payments within the WhatsApp journey using EcoCash and NetOne. We bring this experience to projects for Harare businesses and organisations across Zimbabwe. We first define what is being paid for, how the customer is identified, the payment reference and the outcome your staff need to see.
Every implementation depends on the selected payment provider, merchant permissions and available integration. Wallet authorisation follows the provider’s supported process, which may require a prompt outside the chat. We agree how successful, pending, failed and cancelled transactions should be handled, and which steps belong to your customer service team. Payment completion is confirmed from the provider’s status response rather than the request alone.
DELIVERED CAPABILITY
WhatsApp journeys with EcoCash & NetOne payments.
We have built chatbots that connect a conversation with a supported mobile-money payment. Discuss the customer journey, provider requirements and integration your organisation needs.
WhatsApp chatbot developmentWHERE IT FITS
Designed for the work you do.
Orders & service requests
Connect a selected product or service with an order reference and payment initiation.
Fees & registrations
Scope a guided registration or booking journey with a supported payment step.
Organisational collections
Discuss approved collection or contribution workflows and the records your team needs.
A CLEAR START
What to bring to the first conversation.
Tell us what you collect payments for, your expected transaction flow, existing merchant or provider account, reporting needs and any system that must receive the payment status. Do not send wallet PINs or passwords with an enquiry.
- Understand & scopeDiscuss the requirement, assess dependencies and agree deliverables, costs and review stages.
- Develop & reviewBuild or prepare the agreed solution, check the practical details and involve your team in approval.
- Deliver & hand overComplete the agreed checks, prepare documentation or training and confirm the next support step.
SERVICE QUESTIONS
Details worth knowing.
Are you claiming that WhatsApp itself processes the payment?
No. The chatbot coordinates the customer journey and connects to a supported payment service. EcoCash or the selected NetOne payment service handles the payment authorisation and processing.
Can this be added to an existing chatbot?
We first review how your chatbot is built, what access is available and whether it can support the required integration. We then recommend an extension or a revised implementation.
Are provider fees included?
Development, WhatsApp platform charges, payment-provider fees and ongoing support are identified in the proposal. We confirm applicable account requirements before implementation.
HARARE ROOTS. NATIONAL REACH.Eastlea, Harare.
Eastlea, Harare.
Here for Zimbabwe.
Find Codewand Technologies at 9 Bodle Ave, Eastlea, Harare. We provide every service in our portfolio to clients across Zimbabwe, with remote collaboration, equipment delivery and on-site work planned around each project.
From Bulawayo, Mutare and Gweru to Masvingo, Kwekwe, Chinhoyi, Marondera and Victoria Falls, tell us where your team works. We will confirm the delivery approach, logistics and support scope in your proposal.
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YOUR NEXT CHAPTERLet’s make your
Let’s make your
next move count.
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An office that’s ready for work.
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